Many iPhone users are currently facing a serious issue where the iPhone gets completely stuck — the screen stops responding, buttons don’t work, and the phone neither turns off nor resets. If you’re also facing the same problem and thinking “my iPhone is frozen and won’t turn off or reset”, then this is an important update for you.
In such a situation, you don’t need to panic. Just follow the steps below based on your iPhone model and take immediate action.
Step-by-step: How to Force Restart a Frozen iPhone
For iPhone 8 and above (iPhone 11, 12, 13, 14, etc.):
- Press and release the Volume Up button
- Press and release the Volume Down button
- Press and hold the Side button
- Keep holding until the Apple logo appears
- Release the button — the iPhone will restart
For iPhone 7 and 7 Plus:
- Press and hold the Volume Down and Power buttons at the same time
- Wait for the Apple logo to appear
- Release both buttons — the phone will restart
For iPhone 6s and earlier:
- Press and hold the Home and Power buttons together
- Keep holding until the Apple logo shows up
- Release once the phone restarts
If the iPhone Still Doesn’t Respond
If your iPhone is still stuck and none of the above methods work:
- Connect your iPhone to a computer using a Lightning cable
- Open iTunes (on Windows) or Finder (on Mac)
- Repeat the same force restart method while connected
- You’ll see a screen that says “Connect to Computer”
- On your computer, select the Update option
- Let the update complete — your phone will restart normally
Note: Use the Update option to avoid data loss. Do not choose Restore unless necessary.
Important Things to Remember
- This issue usually happens due to system glitches or app crashes
- Force restarting solves the problem in most cases
- Use only original or certified cables while connecting to a computer
- If the phone doesn’t respond at all, visit your nearest Apple Authorized Service Center
Final Reminder
If you are stuck with the issue “my iPhone is frozen and won’t turn off or reset”, don’t delay. Follow the exact steps given above as per your device model. Most users are able to fix the phone within 2–3 minutes using these methods.
Avoid using third-party apps or tools. Try these official methods first. They are safe and tested.
