JioCinema, the popular Indian streaming platform, has faced a surge in user complaints, with 293 grievances received in August 2024. However, the company has only managed to resolve a mere 3 of these issues, leaving the majority of users dissatisfied with the platform’s response.
Grievances Received and Resolved
According to the compliance report released by JioCinema, the platform received 293 grievances in August 2024. Out of these, only 3 were resolved, while 1 grievance remained pending at the end of the month.
| SI. No. | Grievances and Actions Taken | Number |
|---|---|---|
| 1 | Grievances pending at the beginning of the month | 0 |
| 2 | Grievances received during the month | 293 |
| 3 | Grievances disposed out of (1) above | N.A |
| 4 | Grievances disposed out of (2) above | 3 |
| 5 | Grievances pending at the end of the month (1+2-3-4) | 1 |
Types of Grievances
The compliance report further reveals that out of the 3 resolved grievances, all were not related to the platform’s Code of Ethics. This suggests that the majority of user complaints were regarding issues such as content availability, technical glitches, and user experience.
Industry Comparison
In comparison to other major streaming platforms in India, JioCinema has received the highest number of grievances. In May 2024, JioCinema topped the list with 526 complaints, followed by Netflix with 57 and Sony Liv with 24.
User Sentiment
The user sentiment towards JioCinema has been largely negative, with many expressing their disappointment on various platforms. One user commented on MouthShut.com, “It reflects poorly on Jio Cinema to keep its customers in dark. The content currently available is very ordinary one. It seems Jio is just interested to rake up numbers.”
JioCinema’s inability to resolve user grievances in a timely manner has raised concerns about the platform’s commitment to customer satisfaction. With a growing number of complaints and a lack of effective redressal mechanisms, the platform may face challenges in retaining its user base and maintaining its reputation in the highly competitive Indian streaming market.
